Job summary
The purpose of this role is to provide support to vulnerable patients and those with complex physical or mental health needs who are at high risk of future hospital admission within the Practice areas. The aim is to improve their quality of life and healthcare experience and therefore reduce the risk of emergency hospital admission. The role is to provide administration support and assist the Proactive Care Nurse.
The Proactive Care Administrator is to work as an integral part of the practice team to maximise the use of resource, avoid duplication and share information.
The ideal candidate should either be educated to NVQ Level 3 or have equivalent knowledge and experience of office procedures, including a wide range of administrative systems and software. Previous experience of Primary Care or the NHS would be an advantage, however, is not essential.
The successful candidate will need to be flexible in their approach to work.
Help and support the multi-disciplinary team (MDT) meetings and patient case management
Support the MDTs to deliver effective and co-ordinated care for vulnerable and frail adults, including those at high risk of hospital admission
Help people manage needs, e.g, answering queries, managing appointments
Assist people to self-manage their health and wellbeing
Support patients to utilise decision aids in preparation for shared decision-making conversations